Senior Customer Success Manager (Healthcare SaaS)

Location: Remote, USA; approximately 30% travel for customer engagements, industry events, and occasional office and leadership meetings.

Salary: $118,000–$132,000 per year, plus bonus and benefits.

Company

hirify.global provides healthcare technology solutions supporting care coordination, population health, post-acute care, payer-provider collaboration, and value-based care.

What you will do

• Serve as the primary strategic advisor for a portfolio of enterprise healthcare customers.
• Build relationships with C-suite leaders, executives, clinical leaders, and operational decision-makers.
• Develop and execute account plans that improve customer outcomes, adoption, retention, growth, and long-term partnership success.
• Lead executive business reviews covering ROI, strategic priorities, adoption performance, and organizational success metrics.
• Analyze customer performance, utilization trends, workflow adoption, and market practices to identify improvement opportunities.
• Coordinate with Sales, Product, Marketing, Professional Services, Support, and executive leadership to resolve complex challenges and advance care coordination and network performance.

Requirements

• 5+ years of healthcare industry experience in customer-facing, consulting, account management, customer success, operational leadership, or strategic partnership roles.
• Experience working with healthcare providers, health systems, health plans, physician groups, ACOs, payer-provider partnerships, or value-based care organizations.
• Strong knowledge of healthcare operations, care delivery, reimbursement models, and healthcare technology ecosystems.
• Ability to build credibility with executive and senior leadership stakeholders and lead complex cross-functional initiatives.
• Strong communication, presentation, relationship-building, project management, analytical, and strategic planning skills.
• Experience with CRM platforms and customer success technologies.

Nice to have

• Experience with ACOs, RBEs, CINs, managed care organizations, population health, quality improvement, or value-based reimbursement.
• Experience with skilled nursing facilities, post-acute providers, care transitions, discharge planning, or care coordination.
• Familiarity with hirify.global, PAC technology, EHR platforms, interoperability solutions, or healthcare SaaS applications.
• Clinical operations, healthcare applications, consulting, implementation, executive business review, or strategic planning experience.

Culture & Benefits

• Remote work arrangement within the USA.
• Bonus and benefits included in the total rewards package.
• Regular collaboration across provider, payer, post-acute, community, product, sales, and executive functions.
• Approximately 30% travel for customer-facing engagements, industry events, and leadership meetings.