Client Success Manager, Dedicated Accounts (AI/SaaS)

Location: United States — Remote; availability to work Central or Eastern time zone hours required.

Company

hirify.global Software provides an AI operating system for the built environment that helps organizations plan, connect, and perform in the workplace.

What you will do

• Own retention, adoption, customer outcomes, and growth across a portfolio of dedicated mid-market accounts.
• Build trusted relationships with stakeholders and connect platform capabilities to workplace goals.
• Create success plans and lead strategic business reviews focused on ROI, adoption, business impact, and next steps.
• Manage renewal readiness and partner with Sales on expansion, upsell, and cross-sell opportunities.
• Use AI-assisted account research, portfolio analysis, forecasting, meeting preparation, and follow-up while validating outputs and applying human judgment.
• Collaborate with Support, Product, Marketing, Sales, and Professional Services to solve customer challenges and improve success playbooks.

Requirements

• 2+ years of Client Success, Customer Success, or Account Management experience in SaaS, ideally with mid-market customers.
• Track record of driving adoption, retention, renewals, and measurable customer outcomes.
• Experience with strategic business reviews, stakeholder management, commercial judgment, and expansion opportunities.
• Strong analytical, prioritization, and portfolio management skills.
• Working knowledge of Customer Success and CRM platforms such as Gainsight, Salesforce, or equivalent tools.
• Practical AI fluency, including evaluating AI output quality, verifying conclusions, and determining when human intervention is required.

Culture & Benefits

• High-performance culture focused on accountability, focus, ownership, and measurable results.
• Autonomy to innovate with support for impactful work and continuous improvement.
• Technology-forward environment integrating AI and advanced solutions into the platform and workflows.
• Growth mindset with opportunities for continuous personal and professional learning.
• Collaborative, agile, and results-driven working environment.
• Competitive benefits supporting health, well-being, and financial security.