Vendor Manager (Pharmacy)

Location: Remote Flex - North Carolina, United States; remote work with a few in-office visits each year, depending on distance from the Durham headquarters.

Salary: $73,698–$117,917 per year, plus annual incentive bonus and benefits.

Company

hirify.global delivers health insurance and healthcare services with a focus on community health and healthcare delivery.

What you will do

• Manage day-to-day relationships between business stakeholders and pharmacy vendors.
• Serve as the primary liaison for communications, performance metrics, capacity and demand management, and escalations.
• Coordinate vendor onboarding through communications, site visits, training, and operational transitions.
• Define evolving service requirements with business leads and work with vendors to improve capabilities.
• Analyze performance gaps, review vendor work for quality issues, and manage service improvement plans.
• Support vendor contract negotiations and contribute to vendor strategy discussions.

Requirements

• Bachelor’s degree or advanced degree where required.
• At least 3 years of experience in a related field.
• Five or more years of related experience may substitute for a degree.
• Experience with vendor management, supplier management, service delivery, account management, provider relations, or external partner ownership is highly preferred.
• Experience with KPI reporting, scorecards, dashboards, performance management, service levels, or contract commitments.
• Strong analytical, cross-functional collaboration, stakeholder influence, and operational problem-solving skills.

Nice to have

• Pharmacy, PBM, specialty pharmacy, prescription benefits, formulary, claims, medication management, or healthcare vendor experience.
• Knowledge of vendor governance, SLAs, corrective action plans, and performance improvement methodologies.
• Experience with audits, compliance programs, regulatory requirements, vendor implementations, or operational transitions.

Culture & Benefits

• Flexible remote work with intentional in-person collaboration and occasional office visits.
• Work-life balance, autonomy, and a community-focused healthcare environment.
• Medical, dental, and vision coverage with health and wellness programs.
• Parental leave, adoption assistance, and surrogacy assistance.
• Career development programs, tuition reimbursement, paid time off, and a 401(k) match with an annual company contribution.