Customer Service Representative (Austin, TX)

Location: Austin, Texas, United States; flexible hybrid schedule with evenings and weekends as assigned

Company

hirify.global is a premium golf equipment, gear, and apparel company whose brands include hirify.global, Odyssey, TravisMathew, and OGIO.

What you will do

• Answer inbound customer service calls for multiple e-commerce channels.
• Assist consumers with product information, technical questions, orders, and account-related needs.
• Manage operational queues through email responses, callbacks, and inventory updates.
• Support hirify.global Pre-Owned, SHOP, Spree, Gift Card, Proline Pre-Owned, and VIP business channels.
• Build effective working relationships with peers and cross-functional teams while supporting a strong customer service culture.

Requirements

• Bachelor’s degree or equivalent.
• At least 2 years of sales or customer service call center experience.
• Call center or telemarketing background.
• Extensive knowledge of the golf industry, including products, trends, and customer preferences.
• Excellent verbal and written communication, digital navigation, analytical thinking, and problem-solving skills.

Culture & Benefits

• Full-time employment in a designated professional office workstation and environment.
• Hybrid scheduling includes assigned evening and weekend shifts.
• Workplace culture emphasizes inclusion, respect, connection, openness, and authenticity.
• Role includes extensive use of computers, calculators, copiers, fax machines, and business software.