Customer Communications Specialist (Medtech)

Location: Gainesville, Florida, United States; Workplace type: Onsite

Company

hirify.global develops orthopedic implants, instruments, surgical solutions, and technology focused on improving mobility and patient outcomes.

What you will do

• Serve as the welcoming first point of contact for visitors, vendors, customers, and employees.
• Answer, screen, and direct phone calls, emails, and other inquiries.
• Listen to customer concerns, identify solutions, and follow through on issue resolution.
• Coordinate office requests, business cards, name badges, supplies, scheduling, visitor management, and vendor activities.
• Monitor building access and support visitor and contractor check-in procedures.
• Handle urgent situations, complete administrative projects, and suggest improvements to customer service processes.

Requirements

• High school diploma or GED required.
• Customer service, hospitality, retail, administrative support, or receptionist experience is preferred.
• Basic proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.
• Ability to remain professional while managing multiple priorities and unexpected situations.
• Ability to take initiative, work independently, and collaborate accurately with team members.

Nice to have

• Associate degree or related coursework.
• Experience with multi-line phone systems.

Culture & Benefits

• Work in an innovation-focused orthopedic medical technology environment.
• Support a positive and productive onsite workplace.
• Collaborate with employees, customers, vendors, and external partners.

Hiring process

• Initial interview.
• Hiring manager and team interviews.
• Final selection followed by an offer.