(Senior) Manager, Sales, SME & Growth (Fintech)

Location: Onsite in Hanoi or Ho Chi Minh City, Vietnam

Company

Airwallex provides an integrated payments and financial platform for global businesses, covering business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Lead, coach, and develop sales representatives through one-to-ones, performance reviews, feedback, and capability building.
• Set team targets, KPIs, operating rhythms, and performance management processes across sales activities.
• Manage the SME customer lifecycle from lead generation and qualification through conversion, onboarding, renewals, retention, cross-sell, and upsell.
• Build scalable sales processes, playbooks, account coverage models, customer handoffs, and execution standards.
• Analyze productivity, conversion, revenue contribution, forecasting, retention, expansion, and customer health across the full funnel.
• Partner with Sales, Account Management, Customer Success, Marketing, Operations, and Product to improve customer outcomes and commercial performance.

Requirements

• 5+ years of experience in fintech, banking, payments, or e-commerce, plus a bachelor’s degree in Business, Finance, Engineering, or a related field.
• Proven experience managing commercial teams, setting targets, coaching performance, and building accountability.
• Strong understanding of revenue drivers and the end-to-end customer funnel, from lead generation through retention and expansion.
• Experience with CRMs such as Salesforce and reporting tools for productivity, growth, and performance frameworks.
• Background in consulting, business operations, revenue operations, strategy, or management consulting, with strong problem-solving skills.
• Exceptional stakeholder management and presentation skills in fast-paced, high-growth environments.

Culture & Benefits

• Fast-paced, highly collaborative environment with ownership from an early stage.
• Close collaboration across commercial, customer, marketing, operations, and product functions.
• Opportunity to solve complex commercial problems and grow scope as the Vietnam business scales.
• Equal opportunity workplace with consideration based on merit, qualifications, competence, and talent.