Sales Operations Manager (E2W)

Location: On-site in Ho Chi Minh City, Vietnam

Company

hirify.global is hiring for a joint venture accelerating Vietnam’s energy transition through an end-to-end electric two-wheeler mobility solution and an integrated digital ecosystem.

What you will do

• Run weekly sales and inventory planning, including outlet-level forecasting, consolidation, supply call-off recommendations, stock cover, ageing, and replenishment monitoring.
• Own dealer stock allocation and the full order-to-cash process, covering orders, delivery, invoicing, receivables triggers, commissions, exceptions, and disputes.
• Manage channel master data, dealer onboarding, outlet lifecycle records, lead attribution, and commercial documentation.
• Calculate dealer commissions, incentives, and trade programme settlements while tracking costs, variances, adjustments, and disputes.
• Define sales KPIs and reporting standards, reconcile ERP, DMS, CRM, and reported results, and prepare management performance reviews.
• Own commercial modules in ERP, DMS, and CRM from requirements and acceptance criteria through user acceptance testing, go-live, stabilization, and continuous improvement.

Requirements

• 6–10 years of experience in sales operations, commercial operations, or distribution management, including at least 3 years in a dealer, distributor, or franchised channel environment in Vietnam.
• Experience owning sales and inventory planning, stock allocation, and sell-in/sell-out reporting for a multi-outlet network.
• Hands-on ERP experience with Microsoft Dynamics 365, Odoo, SAP, or Oracle, covering order-to-cash, inventory, and serialized items.
• Hands-on CRM experience with Salesforce or an equivalent platform, including lead lifecycle, ownership, routing rules, and transactional-system integration.
• Ability to translate operating processes into system configuration, business requirements, acceptance criteria, and test scripts, and to lead implementations through go-live.
• Good written and spoken English and Vietnamese are required. Advanced Excel, Power BI, SQL, Microsoft Office, process design, documentation, controls, and stakeholder management skills are also required.

Nice to have

• Experience in automotive, motorcycle, electric vehicle, consumer durables, FMCG, or related industries.
• Experience with commission, incentive, or trade programme administration for channel partners.
• Experience in multinational companies, joint ventures, or start-up and growth-stage environments.

Culture & Benefits

• Opportunity to build commercial operating processes from the ground up in a dynamic business environment.
• Cross-functional collaboration with Supply Chain, Finance, After-Sales, Network Development, Area Sales, business systems teams, vendors, and dealers.
• Structured, analytical, proactive, and solution-focused working environment with responsibility for multiple workstreams and deadlines.