Client Relations Specialist (Mortgage Servicing)

Location: Fort Mill, South Carolina, United States

Salary: $73,900–$98,500 annually

Company

ServiceMac provides technology, products, and services for the mortgage and real estate industries, with a focus on personalized servicing, security, compliance, customer satisfaction, and profitability.

What you will do

• Establish, build, and maintain relationships with assigned Specialty Markets clients.
• Provide first- and second-tier customer service, investigate complex issues, recommend solutions, and resolve escalations.
• Deliver customer training and product demonstrations, including customized presentations and supporting materials; travel to customer sites as needed.
• Analyze customer systems, including Zendesk and Valon, provide technical support, troubleshoot issues, and coordinate fixes.
• Recommend process improvements, product and software enhancements, and contribute customer perspectives to testing.
• Lead client, vendor, and cross-functional meetings; prepare reports, project plans, and customer-facing documentation.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 7+ years of directly relevant work experience; mortgage or insurance industry experience is preferred.
• Proficiency in Microsoft Word, Outlook, Excel, Access, PowerPoint, and Internet Explorer.
• Ability to learn custom applications such as Siebel, SWAN, PTS, and A/R.
• Excellent verbal and written communication, attention to detail, independent research skills, and the ability to lead meetings.
• Strong remote camera presence; successful background and credit checks are required where permitted by law.

Culture & Benefits

• Inclusive, people-first workplace culture.
• Medical, dental, and vision benefits based on eligibility.
• 401(k), paid time off, and paid sick leave based on eligibility.
• Employee stock purchase plan and other benefits.