HRSS Admin - Tier 2 Benefits

Location: Remote, associated with Livonia, Michigan, United States

Hourly pay range: $25.02–$37.53

Company

hirify.global provides health services and supports colleagues through mission-driven, person-centered care.

What you will do

• Manage and resolve moderately complex benefits transactions, qualifying life events, eligibility cases, and employment-driven benefit actions.
• Process new hire and rehire onboarding, employment-status changes, dependent documentation, open enrollment, transfers, and benefit eligibility updates.
• Handle ACA eligibility and enrollment assessments, verification requests, leave-related benefits, adoption reimbursement, and specialized PTO processes.
• Respond to HR inquiries involving benefits administration, HRIS processes, policy interpretation, and downstream impacts on pay and benefits.
• Document cases accurately in case management systems, meet service-level expectations, and support escalations through sound judgment and clear communication.
• Identify process improvements, support cross-functional work, and provide peer training and guidance on benefits processes.

Requirements

• Bachelor’s degree or equivalent experience.
• 2–3 years of benefits or shared-services experience.
• Working knowledge of HRIS or direct Workday experience.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to manage confidential benefits information, interpret policies, resolve complex cases, and meet SLA, KPI, and productivity expectations.

Nice to have

• CEBS, HCI, PHR, or SHRM-CP certification.
• Familiarity with vendor management, UKG, and case management systems.

Culture & Benefits

• Work is performed remotely during the day shift.
• Mission- and values-driven environment focused on dignity, inclusion, collaboration, and person-centered service.
• Opportunities for continuous learning, peer mentoring, and process improvement.
• Work involves collaboration with health ministries, Centers of Expertise, vendors, boards, and internal partners.