Associate Account Manager (Waste Services)

Location: Remote - USA

Company

hirify.global provides recycling, waste, environmental, hazardous-waste, and field services across North America.

What you will do

• Maintain and retain existing commercial and industrial waste-service customers through daily proactive outreach.
• Handle outbound and inbound customer calls, cancellation requests, and pricing-related communications.
• Renew customer contracts and offer additional services from the full hirify.global product suite.
• Use Salesforce daily to document calls, meetings, proposals, and other account activities.
• Capture customer email information and help minimize rate restrictions and customer credits.
• Review retention activity, progress against goals, and key customer relationships with the Sales Manager.

Requirements

• Must be based in the USA for this remote role.
• High school diploma or GED required.
• 0–2 years of customer service experience required.
• Ability to maintain customer relationships, respond to cancellation requests, and support retention goals.

Nice to have

• Experience in the waste or transportation industry.

Culture & Benefits

• Full-time employee position with paid time off.
• Medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability, life insurance, and accidental death and dismemberment insurance.
• Retirement plan with company match and an employee stock purchase plan.
• Employee assistance and discount programs.