Associate III - Sales & Support (Remote in USA)

Location: Remote in the USA; working hours are Monday–Friday, 10:30 AM–7:00 PM CT. The posting also lists Memphis, Tennessee.

Company

hirify.global supports St. Jude Children's Research Hospital by advancing fundraising and donor engagement initiatives that help find cures and save children.

What you will do

• Build and maintain relationships with donors, volunteers, event participants, and community partners.
• Provide donor support through phone, email, chat, text, and social media, resolving inquiries and complex issues.
• Recruit, retain, and coach fundraising participants while identifying opportunities to increase participation and revenue.
• Research donor concerns, process special requests, and support online and offline fundraising platforms.
• Maintain accurate donor, volunteer, and event records across CRM, contact center, and fundraising systems.
• Support contact center operations, shared services, overflow activities, and peak fundraising periods, including possible evening, weekend, and holiday work.

Requirements

• Strong customer service, communication, relationship-building, problem-solving, conflict-resolution, and negotiation skills.
• Ability to manage multiple priorities in a fast-paced, metrics-driven environment while handling sensitive information professionally.
• Strong research and analytical skills, attention to detail, and commitment to data integrity.
• Proficiency with Microsoft Outlook, Word, Excel, CRM systems, contact center technologies, and internet-based applications.
• High school diploma or GED and at least two years of experience in customer service, contact center operations, fundraising, sales, account management, donor relations, or a related field.
• Ability to work remotely from the USA and follow the stated Central Time working schedule.

Nice to have

• Bilingual proficiency in English and Spanish, written and verbal.
• Experience in nonprofit, fundraising, customer engagement, or call center environments.
• Experience with fundraising campaigns, donor stewardship, volunteer engagement, peer-to-peer fundraising, CRM systems, or donor management platforms.

Culture & Benefits

• Mission-driven work supporting children and families through St. Jude Children's Research Hospital.
• Medical, dental, and vision insurance plans.
• 401(k) retirement plan with a 7% employer contribution.
• Paid time off, maternity and paternity leave, infertility treatment support, and adoption assistance.
• Education assistance and enterprise learning and development opportunities.