Product Operations Specialist (Travel)

Location: Hybrid, with in-person work at the New York City headquarters near Madison Square Park at least 2 days per week. Relocation expense coverage to New York City or San Francisco may be available if needed.

Salary: $128,000–$180,000 annually, plus equity. Final compensation depends on location and hiring level.

Company

Ramp builds smart financial infrastructure for business payments, spend management, accounting, risk, and travel across more than 70,000 companies.

What you will do

• Own the customer feedback loop for the Travel product by collecting, analyzing, and prioritizing input from customers and internal teams.
• Partner with Product, Engineering, Design, Data, customer-facing teams, and travel vendors to turn insights into product requirements and roadmap priorities.
• Build product analytics to improve adoption, booking success, policy compliance, supportability, quality, and the traveler experience.
• Manage feature launch operations from alpha through general availability, including release readiness, documentation, enablement, and feedback loops.
• Ship UX, operational tooling, and workflow improvements using AI and low-code tools; automate manual processes and improve issue escalation and incident management.
• Monitor travel partner and vendor performance and connect recurring customer problems with durable solutions.

Requirements

• 3+ years of experience in product operations, product management, strategy and operations, consulting, or a customer-facing analytical role.
• Experience supporting B2B SaaS or fintech products and driving complex cross-functional initiatives from identification through measurement.
• Strong analytical skills; experience sizing opportunities, assessing product performance, and identifying customer friction. SQL proficiency is preferred.
• Experience translating qualitative and quantitative feedback into product recommendations, requirements, and operational processes.
• Ability to investigate root causes, create clarity in technically complex environments, prioritize effectively, and ship measurable improvements quickly.
• Experience using AI tools to accelerate analysis, automate workflows, or improve product and operational experiences.

Nice to have

• Experience with business travel, expense management, travel booking, or travel technology.
• Experience working with external partners or vendors in an operational capacity.
• Experience with Retool or other low-code platforms.
• Management consulting or technical programming experience with Python, Java, or React.

Culture & Benefits

• Flexible PTO, home-office equipment ordering, health and wellness stipend, and weekly coffee stipend.
• Medical, dental, and vision coverage, with additional regional benefits and employer retirement contributions.
• 401(k) with employer match for eligible employees.
• Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, with full pay during the stated leave period.
• In-office meals, snacks, drinks, and other workplace perks.
• Relocation expense coverage to New York City or San Francisco if needed.