Manager, IT Helpdesk (Endpoint Management)

Location: Singapore

Company

Razer develops gamer-centric products and operates with a global team across five continents.

What you will do

• Own end-user IT support services, helpdesk operations, service quality, SLA performance, and user satisfaction.
• Lead, mentor, hire, onboard, and develop a team of EUC and helpdesk engineers, including interns and junior staff.
• Provide hands-on troubleshooting for Windows and macOS devices, hardware, software, peripherals, and complex incidents.
• Oversee endpoint deployment, refreshes, operating systems, applications, patching, MDM, device compliance, and health monitoring.
• Manage IT asset lifecycles, procurement coordination, vendor relationships, and budget support for end-user computing.
• Coordinate escalations with Infrastructure, Security, and Application teams while driving reporting, automation, root cause analysis, documentation, and continuous improvement.

Requirements

• Hands-on experience supporting Windows, macOS, and end-user devices.
• Proven experience managing or leading an IT helpdesk or EUC team.
• Experience with endpoint management tools such as Intune, SCCM, or equivalent.
• Familiarity with ITSM tools such as ServiceNow and strong troubleshooting skills across hardware, software, and basic networking.
• Strong communication, stakeholder management, escalation handling, and people leadership skills.
• Ability to balance technical execution with service ownership and team management.

Nice to have

• Degree or diploma in Information Technology or a related field.
• ITIL certification or equivalent service management experience.
• Experience supporting multi-region or global end-user environments.
• Microsoft or endpoint management certifications.

Culture & Benefits

• Inclusive and respectful workplace committed to equal opportunity.
• Reasonable accommodations are provided where needed for disability or religious practices.
• Opportunity to work across a global organization operating on five continents.