Technical Service Engineer (Telecommunications)

Location: Singapore, with short trips across Asia for customer engagements

Company

hirify.global Global provides global communications and digital identity solutions through telecommunications networks, 5G, IoT, verification, intelligence, and CPaaS products.

What you will do

• Own the customer lifecycle for APAC customers, with a focus on Japanese customers.
• Support pre-sales, delivery, and service management engagements across the Connect product suite.
• Collect and consolidate customers’ technical and topological requirements.
• Manage structural product issues and strengthen service resilience.
• Measure and analyse customer satisfaction and develop improvement plans.
• Provide structured feedback to regional leadership and recommend investments needed to support future customer requirements in Japan.

Requirements

• Bachelor’s degree in Engineering and 3–5 years of relevant experience in international telecommunications or mobile network operations.
• Technical expertise in mobile data, IPX, LTE, SMS, and signalling.
• Business-level Japanese and English proficiency required.
• Readiness to travel for short customer engagements across Asia.
• Ability to build long-term customer and colleague relationships and negotiate with third parties.
• Strong presentation skills, cultural awareness, customer focus, resilience, and results orientation.

Culture & Benefits

• Work with diverse teams across more than 100 countries.
• Access tailored learning, leadership programmes, and internal mobility opportunities.
• Contribute to projects involving 5G, IoT, and next-generation communications technologies.
• Hybrid working with an option to work remotely and from abroad for up to 10 days per year.
• Competitive salary package with a broad range of benefits.