Data Analyst, Service & Repair (MedTech)

Location: Danvers, Massachusetts, United States of America

Salary: $54,000–$87,450 annual base pay

Company

Johnson & Johnson MedTech develops healthcare and cardiovascular solutions, including treatments and technologies for heart recovery, electrophysiology, and stroke.

What you will do

• Analyze service and repair operational data to identify trends, performance gaps, and improvement opportunities.
• Build and maintain dashboards, scorecards, reports, and KPI monitoring for turnaround time, productivity, first-time fix rate, backlog, customer satisfaction, and equipment uptime.
• Evaluate technician performance, labor utilization, resource allocation, service demand, and workload distribution to improve operational efficiency.
• Identify root causes of service delays, quality issues, and cost overruns, then recommend corrective actions.
• Validate, clean, and maintain large datasets from ERP, CRM, Salesforce, and operational systems.
• Perform financial analysis of labor costs, repair expenses, service contracts, profitability, and SLA compliance while supporting continuous improvement.

Requirements

• Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Mathematics, Finance, Information Systems, Operations Management, or a related field.
• 2–5+ years of experience in data analysis, business intelligence, or operational analytics.
• Advanced Microsoft Excel skills, including Pivot Tables, Power Query, and data visualization.
• Strong experience with Salesforce, SQL, Python, and database querying.
• Experience with reporting and visualization tools such as Power BI, Tableau, or similar platforms.
• Strong analytical, problem-solving, critical-thinking, and communication skills, including the ability to explain complex insights to technical and non-technical audiences.

Culture & Benefits

• Inclusive work environment focused on innovation, continuous improvement, and healthcare impact.
• Collaboration with Service Operations, Project Management, Supply Chain, Finance, and Leadership teams.
• Medical, dental, vision, life insurance, disability, business accident, and group legal insurance programs may be available.
• Retirement pension and 401(k) savings plan participation may be available.
• Vacation, sick time, holiday pay, and work, personal, and family time are provided according to applicable policies.
• Eligibility for annual performance bonuses and the long-term incentive program.