Sales Operations Manager (AI)

Location: San Francisco Bay Area, including Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties. Candidates must reside in the area or be willing to relocate.

Base salary: $232,000–$261,000 per year, plus equity and benefits. Relocation assistance may be available.

Company

Discord is a multiplatform gaming and community platform that helps people connect around games and shared interests.

What you will do

• Build the sales operations function for Discord’s ad sales organization from the ground up.
• Own revenue forecasting, pipeline management, and weekly and monthly business health reporting.
• Define pipeline metrics and develop analytics infrastructure in Salesforce.
• Lead strategic assessments covering market expansion, sales team scaling, and go-to-market optimization.
• Design territories, account segmentation, coverage models, quotas, and annual and quarterly goals.
• Analyze sales cycles, win and loss patterns, and conversion rates while improving processes, tools, and workflows.

Requirements

• 9+ years of hands-on individual contributor experience in strategy and operations, sales operations, or management consulting.
• Experience building processes or systems from scratch in ambiguous, fast-paced environments.
• Strong executive presence and the ability to independently influence sales leaders, cross-functional partners, and C-level executives.
• Experience developing actionable insights and strategic recommendations from complex datasets.
• Hands-on adoption of AI, including agentic workflows, automated analysis, and AI-assisted deliverables.
• Experience with CRM systems such as Salesforce and proficiency with analytics tools.

Nice to have

• Experience working directly with sales leaders or in media and advertising.
• Sales operations, revenue operations, or sales finance experience at a well-resourced company followed by experience in a smaller environment.
• Management consulting or startup experience.

Culture & Benefits

• Individual contributor role with broad ownership and direct partnership with sales leadership.
• Opportunity to build systems, processes, and tooling for a rapidly scaling business.
• Equity and benefits included in addition to base salary.
• Relocation assistance may be available.
• Reasonable accommodations are available during the interview process.