Social Media Manager, Community (Fintech)

Location: New York, NY, or Menlo Park, CA, with in-person attendance expected at least 3 days per week

Base pay: $128,000–$150,000 USD annually for Zone 1 locations. Additional compensation may include bonuses, equity, and benefits.

Company

Robinhood is a fintech company focused on democratizing finance and expanding access to financial products.

What you will do

• Own the community management strategy, tone, and playbooks across X, Reddit, TikTok, YouTube, and Instagram.
• Manage daily engagement, including social posts, responses, conversation moderation, and audience growth.
• Monitor community sentiment and use social listening tools to provide actionable insights to product and marketing teams.
• Plan and execute community activations such as live AMAs, platform-specific Q&As, and surprise-and-delight moments.
• Partner with Product Marketing on launches and campaigns by shaping social-native creative and messaging.
• Ensure community communications follow Robinhood’s content standards and strict financial regulations.

Requirements

• 5+ years of experience in social media or community management, preferably in consumer technology, fintech, or a culturally relevant brand.
• Experience owning a social channel or community program end to end.
• Experience partnering with product marketing, brand, or campaign teams.
• Strong understanding of platform-specific communities, especially X, TikTok, Reddit, and Instagram.
• Exceptional written and verbal communication skills, including the ability to adapt messaging for compliance and social audiences.
• Ability to use social metrics such as sentiment, engagement rate, and conversions to guide strategy in a highly regulated industry.

Culture & Benefits

• High-impact work in a fast-moving, performance-oriented environment.
• Bonus opportunities, equity ownership, and 401(k) matching.
• US employee benefits include 100% paid health insurance for employees and 90% coverage for dependents.
• Access to AI tools, continuous AI skill-building, a lifestyle wallet, and an employee investment fund for eligible US employees.
• Paid holidays, paid time off, sick time, parental leave, life and disability insurance, fertility benefits, and mental health support.
• Office experience with catered meals, events, and comfortable workspaces.