Customer Experience Specialist

Location: Columbus, OH, US

Company

hirify.global develops advanced material solutions and manufacturing technologies focused on industrial progress, sustainability, safety, and innovation.

What you will do

• Serve as the primary contact for customer order-related activities.
• Enter and manage manual and electronic orders, including modifications and cancellations.
• Coordinate with plants, sales, credit, and other departments to support on-time shipment, invoicing, and order resolution.
• Maintain accurate customer addresses, contacts, requirements, approvals, and delegation-of-authority records.
• Communicate proactively with customers about order status, forecasts, requirements, and open complaints.
• Support audits, invoice management, cross-training, and backup coverage for customer service associates.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Fluent English with strong written and oral communication skills.
• Experience with Microsoft Excel and Word.
• Strong organization, attention to detail, adaptability, and customer orientation.
• Ability to work effectively in a fast-paced, international, multicultural environment and collaborate across departments.
• Successful drug test and background investigation required.

Nice to have

• Italian, French, or Spanish language skills.
• SAP experience.

Culture & Benefits

• Inclusive culture focused on growth, collaboration, accountability, safety, and belonging.
• Opportunities for training, continuous development, and innovation.
• Equal Opportunity and Affirmative Action employment practices.
• Additional periodic background checks may be required under applicable chemical facility security regulations.