Customer Resolution Specialist (Aerospace)

Location: Herndon, Virginia, United States

Salary: Competitive base salary and incentive compensation; exact amount not specified.

Company

hirify.global and Satair provide aircraft parts distribution, support, and service for customers in the aviation, aerospace, and defense industries.

What you will do

• Process customer orders, quotations, order receipts, order entries, sourcing escalations, backorders, logistics requests, and related services for aircraft parts.
• Provide information about part availability, pricing, sourcing, returns, discrepancies, transportation, delivery, and follow-up.
• Build customer relationships, present service options, and identify alternative sources for required materials.
• Support sales and finance teams with debt account reconciliation.
• Respond to technical inquiries using technical documentation and coordinate with technical and engineering departments.

Requirements

• Associate’s degree in business, sales administration, or a related field, or an equivalent combination of education and experience.
• At least 2 years of customer service experience in a fast-paced environment.
• PC literacy, including intermediate word processing, spreadsheet, data entry, and database skills.
• Basic knowledge of Google Sheets, Docs, and Slides.
• Current authorization to work in the United States is required.

Nice to have

• Experience in the aviation industry or a military support environment.
• Basic knowledge of SAP.

Culture & Benefits

• Customer-centric, hands-on, and non-bureaucratic working environment.
• Retirement savings plan, incentive compensation, and potential participation in an Employee Stock Ownership Plan.
• Paid time off, holidays, and paid parental leave.
• Medical, prescription, dental, vision, life, disability, and supplemental insurance coverage.
• Access to professional development, certifications, career-path programs, and e-learning courses.