Specialist, Customer Service

Location: Chaska, MN, United States; onsite

Salary: $68,500–$75,000 per year, with actual pay dependent on overall skills for the role

Company

hirify.global is a global company focused on manufacturing and customer-oriented operational support.

What you will do

• Serve as the primary contact for assigned customers and independently resolve complex orders, non-routine requests, account discrepancies, and service risks.
• Review quotations, pricing, terms, purchase orders, SAP entries, compliance requirements, and corrective actions to support accurate fulfillment.
• Analyze consignment inventory usage and demand forecasts, developing replenishment and min/max recommendations.
• Coordinate with Production, Logistics, Quality, Finance, and Compliance to address customer requirements, accounts receivable issues, quality notifications, and returns.
• Interpret policies, approve exceptions or escalations within defined guidelines, and assess export, regulatory, and compliance risks.
• Identify root causes of recurring issues and support workflow, process, and service-model improvements.

Requirements

• Bachelor’s degree in Business or a related field, or equivalent professional experience.
• At least 2 years of professional experience in customer service, operations, or related business support roles.
• Ability to exercise independent judgment and discretion in customer and operational decisions.
• Strong analytical and problem-solving capabilities.
• Proficiency in Microsoft Office.
• Must not require hirify.global immigration sponsorship now or in the future, including H1B, O1, TN, F1, CPT, STEM OPT, J1, or E3 sponsorship.

Nice to have

• SAP experience.
• Experience in manufacturing or ISO-regulated environments.

Culture & Benefits

• Annual bonus eligibility.
• Progressive paid time off policy.
• 401(k) plan with employer match and no delayed vesting.
• Health, dental, and vision insurance packages.
• Education assistance and a values-driven culture centered on People, Accountability, Creativity, and Excellence.