Banking Services Operations Associate V - Escrow Administration

Location: Buffalo, New York, United States of America

Salary: $22.61–$37.67 per hour

Company

M&T Bank provides banking and loan servicing operations, including escrow administration for serviced loans.

What you will do

• Maintain and monitor tax, escrow, insurance, and mortgage insurance information for serviced loans.
• Perform complex data entry, system updates, document reviews, validations, exception processing, reconciliations, and analyses.
• Research and resolve complex customer inquiries and non-standard servicing requests, coordinating with customer support, vendors, Risk, Compliance, and Legal.
• Prepare regulatory analyses, reports, procedures, training materials, and business presentations.
• Support projects, process improvements, user acceptance testing, and escrow quality-control reviews.
• Interpret legal and bank documents, recommend actions to management, and identify issues requiring escalation.

Requirements

• Associate's degree and at least 2 years of general work experience, or 4 years of combined higher education and/or work experience including at least 2 years of general work experience.
• Proven customer service experience.
• Proficiency with personal computers, spreadsheet software, and word-processing software.
• Strong verbal and written communication skills.
• Advanced problem-solving skills.
• Ability to work onsite in Buffalo, New York, United States.

Nice to have

• Bachelor's degree.

Culture & Benefits

• Full-time employment.
• Work includes interaction with internal and external business partners and vendors.
• Responsibilities follow federal, state, and investor requirements, as well as internal risk, audit, and regulatory controls.
• Compensation is market-informed and based on the candidate's knowledge, skills, and experience.