Customer Activation Executive (Fintech)

Location: Brighton, United Kingdom; hybrid role with 2 days per week in the office

OTE: £40,000–£55,000

Company

hirify.global is a profitable fintech providing business credit cards, SME spend management, savings products, and financial tools for small businesses.

What you will do

• Deliver a strong first experience for newly approved SME customers.
• Build initial commercial relationships with SME owner-directors and finance managers.
• Understand customer business models and payment needs, then demonstrate the value of the card.
• Drive increased and sustained card spend through proactive outbound calls.
• Manage a high-volume customer portfolio and prioritize activation opportunities.
• Make 20–30 outbound calls per day and work toward spend and activation targets.

Requirements

• Experience in phone-based sales, account management, or customer activation.
• Track record of working toward targets and KPIs with evidence of previous results.
• Confidence speaking with business owners and finance professionals.
• Commercial curiosity, strong questioning, and active listening skills.
• Resilience, competitiveness, adaptability, and motivation by performance and progression.
• Ability to work from the Brighton office 2 days per week.

Culture & Benefits

• Private healthcare including dental and optician services through Vitality.
• Worldwide travel insurance, enhanced parental leave, and up to 7% pension matching.
• 28 days of holiday plus bank holidays.
• Annual learning and wellbeing budget and six free therapy sessions per year.
• Anniversary rewards, including paid sabbatical options.
• Dog-friendly offices with free drinks and snacks, plus cycle-to-work and season-ticket loan schemes.

Hiring process

• Applications are typically answered within 3 working days, or up to 5 working days during busy periods.