Starlink Communications Manager (Consumer Lifecycle)

Location: Hawthorne, California, United States; onsite role

Salary: $120,000–$170,000 annual base salary

Company

SpaceX develops technologies for space exploration and operates Starlink, a satellite internet service.

What you will do

• Plan, write, and run post-purchase email programs for existing Starlink customers.
• Drive upsells, plan upgrades, accessory and bundle sales, referrals, and customer expansion.
• Build targeting, cadence, testing, and reporting processes to improve conversion and scale programs.
• Support launches of new offers and products, including plan and price changes, terms of service, and new-country launches.
• Report on conversion, revenue, retention, and related commercial metrics.

Requirements

• Bachelor’s degree in marketing, business, communications, journalism, economics, or a related field.
• 5+ years of experience in lifecycle marketing, CRM, growth, or consumer communications.
• Experience owning programs that produced measurable upsell, upgrade, or retention outcomes.
• Hands-on experience with automated, trigger-based lifecycle email programs, including targeting, A/B testing, and reporting.
• Strong customer-facing copywriting skills and comfort working with data and commercial metrics.
• Must meet U.S. ITAR eligibility requirements: U.S. citizenship or nationality, U.S. lawful permanent residency, refugee or asylee status, or eligibility to obtain the required U.S. government authorizations.

Nice to have

• Subscription or consumer-technology experience.
• Experience designing experiments and measuring conversion, incremental revenue or ARR, unsubscribe rates, and complaint costs.
• Experience partnering with legal, product, and operations teams.

Culture & Benefits

• Full-time employment with medical, vision, and dental coverage.
• 401(k), disability and life insurance, paid parental leave, and employee stock purchase opportunities.
• Approximately three weeks of paid vacation, paid holidays, and paid sick leave.
• Availability for extended hours or weekends and willingness to travel as needed.