Senior Product Manager (AI)

Location: Hybrid in London, UK, with a minimum of two core days per week at the London Bridge office

Salary: £80,000–£100,000 per year, depending on experience and seniority, plus equity

Company

hirify.global is building an AI operating system for social care, including a marketplace for families and vertical SaaS products for care providers.

What you will do

• Own the strategy and roadmap for Eliza’s voice call handling, live chat, and AI-to-human handoffs.
• Manage the conversational stack across speech-to-text, model and prompting layers, text-to-speech, voice design, and call tracking.
• Build and operate evaluation systems including labelled call sets, automated scoring, regression tests, and human transcript reviews.
• Define conversation quality metrics such as containment, resolution, escalation, enquiry conversion, and provider trust.
• Improve provider onboarding, call-routing configuration, and the use of conversation data across hirify.global.
• Partner with Account Management, Customer Care, and Sales to launch products successfully with care providers.

Requirements

• Experience shipping LLM-powered products to real users.
• Working knowledge of speech-to-text, text-to-speech, latency budgets, model selection, prompting, tool calling, and evaluation methods.
• Experience shipping B2B SaaS products for businesses outside the software industry.
• Experience independently owning a product area, setting its direction, and making prioritisation decisions under ambiguity.
• Strong interest in operational detail, including call transcripts, evaluation results, IVR configurations, and provider onboarding.
• Ability to work hybrid from London, UK, with at least two core office days each week.

Nice to have

• Experience with care provider operations, phone trees, out-of-hours coverage, weekend rotas, or CRM systems.
• Experience connecting product decisions to commercial outcomes such as occupancy and enquiry conversion.

Culture & Benefits

• Mission-driven work focused on improving later life and the social care sector.
• Hybrid office policy with 26 days of holiday and additional benefits.
• Participation in a generous EMI share scheme.
• Cross-functional collaboration with Engineering, Account Management, Customer Care, and Sales.
• Startup environment where the product direction is actively being defined and technology evolves quickly.

Hiring process

• Twenty-minute remote conversation with the Talent Lead.
• Remote case study with a Product Manager and Engineering Leader.
• In-person leadership round at the London Bridge office, followed by an in-person final interview with the Co-Founder and CEO.