IT Support Administrator

Location: Kraków, Poland; hybrid

Salary: 91,000–137,000 PLN per year, plus an annual performance bonus and long-term incentives.

Company

hirify.global builds AI-powered cloud software for legal data intelligence, supporting litigation, investigations, regulatory inquiries, and other high-stakes legal work.

What you will do

• Provide Tier 2 support for escalated incidents requiring deeper technical analysis.
• Troubleshoot desktop, network, operating system, and enterprise application issues across multiple platforms.
• Act as an escalation point for Tier 1 analysts and train or coach junior team members.
• Support identity management workflows involving Azure AD, Microsoft 365, IAM, and MFA troubleshooting.
• Manage endpoint activities using Intune, JAMF, Autopilot, and enterprise hardware and software deployment tools.
• Own major incident communication, contribute to root-cause analysis, and improve knowledge-base documentation and support processes.

Requirements

• Associate degree or equivalent technical foundation.
• At least 2 years of technical support experience.
• Strong knowledge of operating systems, hardware, enterprise applications, network troubleshooting, and IT service desk practices.
• Experience supporting remote, hybrid, and global teams.
• Experience with incident management, service-level agreements, and technical troubleshooting.

Nice to have

• Experience leading small projects or process improvements.
• Certifications such as M365 Fundamentals, Azure Fundamentals, JAMF, or ITIL v4.
• Experience with automation or scripting tools.

Culture & Benefits

• Comprehensive health, dental, and vision plans.
• Parental leave for primary and secondary caregivers.
• Flexible work arrangements and two week-long company breaks each year.
• Additional time off and a long-term incentive program.
• Training investment program.