IT Onsite Support Engineer (Gaming)

Location: Krakow, Poland; onsite support required

Company

hirify.global operates in the gaming and entertainment industry, developing experiences intended to bring happiness through the power of play.

What you will do

• Provide second-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes.
• Manage service requests and incidents through in-person, email, Zoom, and remote-support channels.
• Deliver concierge IT support for executives and conduct IT inductions for new hires.
• Administer user accounts in Active Directory and other business systems.
• Support video conferencing, collaboration tools, and meeting-room AV systems.
• Coordinate equipment quotes, orders, installations, asset management, and continuous process improvement.

Requirements

• Strong customer-service, de-escalation, communication, collaboration, and prioritization skills.
• Extensive knowledge of Windows and Microsoft technologies, including Active Directory and advanced user-account administration.
• Working knowledge of Microsoft Intune and Microsoft Azure for endpoint management, identity, access, and cloud-based IT services.
• Experience with remote technical assistance, video conferencing, meeting-room AV, ITSM, issue tracking, and asset-management platforms, including ServiceNow.
• Required or preferred certifications include A+, MCITP (required), Security+, Network+, and ITIL Foundation.

Culture & Benefits

• Fast-paced, cooperative, and inclusive work environment.
• Opportunities to contribute to global IT initiatives and technical knowledge sharing.
• Potential annual bonuses and incentives depending on role and location.
• Potential health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and local or statutory benefits.
• Compensation is determined based on skills, experience, qualifications, and location and is discussed during recruitment.