Support Operator

Location: Poland

Company

hirify.global provides an AI CRM and workflow platform for midsize and large organizations, serving customers in more than 100 countries.

What you will do

• Handle, prioritize, distribute, and monitor incoming support cases.
• Provide expert guidance on hirify.global products and services, including cloud actions, licensing, and SLA activation.
• Keep customers informed, manage escalations, and support critical customer situations.
• Communicate with customers by phone, chat, email, and remote sessions.
• Create and maintain knowledge base articles and internal documentation.
• Analyze recurring issues and customer feedback to improve support processes and service quality.

Requirements

• Experience in customer or technical support.
• Strong understanding of HelpDesk or ServiceDesk operations.
• Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
• Ability to manage escalations, critical cases, and multiple tasks simultaneously.
• Confident use of office software, email clients, and web browsers.
• Basic understanding of PC architecture and networks; database knowledge is a plus.
• English proficiency at B2 level or higher.

Culture & Benefits

• Career paths, mentorship, and continuous learning opportunities.
• Flexible work arrangements and well-being initiatives.
• Recognition for achievements and opportunities to contribute from the start.
• Innovative environment focused on modern technologies and new ideas.
• Competitive compensation and benefits, varying by country of residence and employment type.