Senior IT Service Specialist (Maternity cover - till Dec 2027)

Location: Warsaw, Poland; primarily onsite, with occasional remote work across Poland and international remote options subject to internal policy.

Company

hirify.global's SimCorp business provides integrated investment management solutions for investment and asset managers.

What you will do

• Provide advanced onsite support for hardware, software, network issues, desktops, laptops, mobile devices, printers, and peripherals.
• Manage incidents, service requests, documentation, knowledge base updates, and continuous improvement initiatives.
• Support employee onboarding and offboarding, including account and equipment setup and basic IT training.
• Manage IT assets, procurement, deployment, retirement, recycling, and hardware inventory.
• Coordinate office moves, refurbishments, expansions, and office IT infrastructure setup.
• Collaborate with global IT teams on major incidents, company-wide changes, projects, and occasional EMEA business trips.

Requirements

• 3+ years of experience in a similar IT service or support position.
• Experience with first- and second-line support for infrastructure, cloud services, and business applications.
• Broad knowledge of Microsoft platforms and applications, Citrix, VMware, Azure, and Salesforce.
• Experience providing onsite hardware support and working across cultures and time zones.
• Knowledge of ITSM tools, Jira, Confluence, process documentation, and incident prioritization.
• ITIL Foundation certification or higher, strong communication skills, and a service-oriented mindset.

Culture & Benefits

• Modern Warsaw office near Wilanowska metro station with quiet zones and ergonomic workstations.
• Base salary with an annual bonus structure and holiday allowance after a two-week vacation.
• Occasional remote work available for up to 24 domestic and 20 international days per year, subject to internal policy.
• Employer-paid Medicover Platinum healthcare, travel insurance, and a Multisport card with 75% employer contribution.
• Professional training, language classes, career development, integration events, volunteering initiatives, and employee-led clubs.

Hiring process

• Submit an application in English through the career system.
• Applications are reviewed in approximately three weeks.
• Candidate feedback is collected during the process.