AI and Experience Orchestration Director

Location: United Kingdom

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Lead advanced discussions on AI-powered customer experience and experience orchestration with technical, business, senior, and C-level stakeholders.
• Orchestrate complex opportunities with account executives and internal teams, supporting territory planning, pipeline creation, opportunity progression, and forecasting.
• Drive sales campaigns, enablement initiatives, and field execution across the hirify.global AI portfolio.
• Support positioning, presentations, pricing, proposals, and other sales materials for hirify.global AI and Experience Orchestration solutions.
• Lead customer workshops to define AI use cases, prioritization frameworks, and proof-of-concept opportunities.
• Capture customer insights and collaborate with marketing, product, customer success, and professional services teams.

Requirements

• Strong subject matter expertise in AI, pre-sales, customer experience technology, and conversational AI solutions.
• 10–12 years of experience in software, cloud, or AI-related roles.
• Experience in sales overlay, specialist, or subject matter expert functions.
• Experience coordinating and executing AI proofs of concept.
• Ability to influence without direct authority, manage concurrent workstreams, and collaborate across teams.
• Strong territory and account strategy, presentation, critical thinking, problem-solving, and communication skills.

Nice to have

• Experience selling leading AI solutions for customer experience or contact center transformation.

Culture & Benefits

• Work with AI-powered technology operating at enterprise scale and used by more than 8,000 organizations worldwide.
• Flexible-first working culture within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps are communicated.