Customer Care Specialist (German)

Location: Hybrid in Madrid, Spain; candidates must be based in Spain

Company

A sports technology product providing a racket-sports booking and social platform for players and clubs.

What you will do

• Respond to sports clubs’ inquiries through live chat, email, and other written support channels.
• Investigate, report, and help resolve technical issues, bugs, and user feedback with the product team.
• Collaborate with country managers, Customer Success, marketing, and other departments.
• Stay current on product updates, industry trends, and customer care best practices.
• Follow customer care, privacy, security, and regulatory policies.
• Identify recurring issues and propose improvements or new customer experience projects.

Requirements

• Native or bilingual German and English
• Experience in customer service.
• Knowledge of or experience working with AI in a customer-related role.
• Proactive, customer-oriented, and tech-savvy approach.
• Based in Spain
• Interest in racket sports.

Nice to have

• Additional language skills.
• Experience with Zendesk.
• Experience in SaaS companies and business models.
• Excellent communication skills and strong team-player qualities.

Culture & Benefits

• Opportunity to work with an international Customer Care team.
• Remote work flexibility within the hybrid arrangement.
• 23 vacation days, a birthday day off, and two Wellness days in August.
• One additional day off for each completed year of employment.
• Medical insurance or flexible benefits covering food, transportation, kindergarten, and other expenses.
• Gympass discounts and access to wellbeing, fitness, and nutrition resources.

Hiring process

• Interview with the hiring manager.
• Skills exercise followed by a second interview with another team member.
• Final meeting with a People team member.