Customer Operations Representative Spain

Location: Barcelona, Spain — South European HQ office

Company

hirify.global manages the Wrangler, Lee, and Helly Hansen lifestyle, outdoor, and workwear brands through a global platform and supply chain.

What you will do

• Provide customer service to Spanish wholesale and B2B customers and handle questions about orders, deliveries, and after-sales topics.
• Manage order entry, verify pricing, discounts, and commercial terms, and ensure accurate and timely order release.
• Monitor product availability and coordinate order changes with Sales and Logistics.
• Handle returns, chargebacks, order exceptions, forecasting support, and shipping-target follow-up for the Spanish market.
• Collaborate with Sales, Finance, Logistics, and other internal teams on operational improvements and local or global projects.

Requirements

• Experience in customer service, customer operations, or order management.
• Strong operational mindset, attention to detail, and ability to manage multiple priorities and deadlines.
• Comfort working with IT systems; ERP experience is an advantage.
• Native Spanish and fluent English are required.
• Customer-focused, proactive, organized, reliable, and collaborative.

Nice to have

• French or Italian language skills.

Culture & Benefits

• Work from the newly opened South European HQ in central Barcelona.
• International environment with a culture of ownership, empowerment, collaboration, and continuous improvement.
• Opportunities for professional growth within Customer Operations and the wider organization.
• Employee discounts on company products.
• Four weeks of paid parental leave for eligible new parents, Flexible Fridays, and tuition reimbursement.
• Benefits supporting physical, emotional, social, and financial wellbeing.