Spanish Customer Service Host (iGaming)

Location: Ceuta, Spain; shift rotations required.

Company

hirify.global is part of Super Group, a NYSE-listed digital gaming company operating online gaming and iGaming brands.

What you will do

• Provide customer service in Spanish and English through telephone, email, and live chat.
• Process and resolve customer contacts, queries, and complaints in a multimedia environment.
• Record relevant information in databases and complete assigned shift tasks.
• Build customer relationships, manage queries, and cross-sell products and services.
• Use company translation tools to support other regions when assigned work is complete.
• Maintain schedules, solve customer problems, and take responsibility for service quality.

Requirements

• Spanish must be the home or first language.
• Fluent English and Spanish are required for reading, writing, and speaking.
• Valid work or residence permit for Ceuta is required.
• Ability to handle complex interactions clearly and effectively.
• Collaborative approach, attention to detail, adaptability, resilience, and ownership.
• Completed high school qualification, two years of work experience after qualification, and availability for shift rotations.

Nice to have

• Degree or diploma.
• Knowledge of sports betting markets, odds, betting types, and market trends.
• Experience in online gaming or casino, gambling regulations, compliance, customer retention, or managing multiple contacts.

Culture & Benefits

• Learning and development programmes supporting professional growth.
• Regular constructive feedback through the Performance Tool.
• Employee Assistance Programme for employees and their families.
• Health insurance, life assurance, and income protection.
• Inclusive environment with teams across 16 countries, 85 nationalities, and 20 languages.

Hiring process

• If no response is received within two weeks, the application should be considered unsuccessful.