Customer Support Associate (German Market)

TL;DR

Customer Support Associate (German Market): Maintaining and creating strong relationships with existing customers with an accent on problem-solving, bug follow-up, and product information. Focus on resolving customer queries via multiple channels and documenting interactions.

Location: Onsite in Barcelona, Spain

Salary: €24,600–€28,900

Company

hirify.global is building leading business management software for companies of all sizes, centralizing HR, finance, and operations workflows.

What you will do

• Maintain and create strong relationships with existing customers.
• Resolve all customer needs and queries via ticket, phone, email, and chat.
• Control and follow up on bugs with the operations team and clients, assisting with basic troubleshooting.
• Provide information about products, services, and policies.
• Document all customer interactions.

Requirements

• Expert level of German and proficient English speaker.
• Demonstrate full ownership on each activity.
• Be proactive and propose new ideas.
• Excellence in communicating and problem-solving.
• Be a team player.

Culture & Benefits

• High growth, multicultural, and friendly environment.
• Alan private health insurance.
• Healthy life with Wellhub (Gyms, pools, outdoor classes).
• Save expenses with Cobee.
• Language classes.
• Breakfast in the office and organic fruit.
• Pet Friendly office.