Customer Support Associate German Market

Location: Barcelona, Spain; office-based role

Salary: €24,600–€28,900 gross annual

Company

hirify.global builds business management software that centralizes HR, finance, and operations workflows for companies of all sizes.

What you will do

• Build and maintain strong relationships with existing customers.
• Resolve customer needs and product questions through tickets, phone, email, and chat.
• Follow up on bugs with the operations team and customers.
• Provide basic troubleshooting and information about products, services, and policies.
• Document customer interactions.

Requirements

• Expert-level German is required.
• Proficient English is required.
• Strong communication and problem-solving skills.
• Ownership, proactivity, and willingness to propose new ideas.
• Ability to work collaboratively as part of a team.

Nice to have

• Previous customer-facing experience.

Culture & Benefits

• Multicultural, friendly, and high-growth work environment.
• Private health insurance through Alan.
• Wellhub access and employee discounts through Cobee and Nora.
• Language classes.
• Office breakfast, organic fruit, and free caffeine and tea.
• Pet-friendly workplace.