Customer Care Specialist (AI)

Location: Hybrid in Madrid, Spain; candidates must be based in Spain

Company

hirify.global is a sports digitalization product company operating a racket sports app for players and sports clubs.

What you will do

• Respond to sports club customer inquiries through live chat and email.
• Resolve technical issues and collaborate with the product team on bug reports and user feedback.
• Work with country managers, Customer Success managers, marketing, and other departments.
• Monitor product updates, industry trends, and customer service best practices.
• Follow customer care, privacy, security, and regulatory procedures.
• Identify recurring issues and propose improvements or new customer experience projects.

Requirements

• Native or bilingual English and another language.
• Experience in customer service.
• Knowledge of or experience working with AI in a customer-related role.
• Proactive, customer-oriented, and tech-savvy approach.
• Based in Spain.
• Interest in racket sports.

Nice to have

• Experience with Zendesk.
• Experience in SaaS companies and business models.
• Excellent communication skills.
• Strong and responsible team-player approach.

Culture & Benefits

• Work with a global Customer Care team of 6 specialists and 32 total Customer Care team members.
• Remote work flexibility alongside the hybrid arrangement.
• 23 vacation days, a birthday day off, and 2 Wellness days in August.
• One additional day off for each year worked.
• Cobee benefits including medical insurance or a restaurant card and flexible spending options.
• Gympass discounts and access to wellbeing, nutrition, and fitness services.

Hiring process

• Interview with the hiring manager.
• Skills exercise followed by a second interview with a team member.
• Final meeting with a People team member.