Customer Service Operation (Dutch Market at Agilent Technologies)

Location: Barcelona, Spain; option to work remotely

Company

hirify.global provides instruments, services, consumables, applications, and expertise for life science, diagnostic, and applied market laboratories worldwide.

What you will do

• Process formal quotes and orders with a high level of accuracy and responsiveness.
• Work with sales representatives and customers across pre-sales and post-sales activities.
• Coordinate customer inquiries with sales, service delivery, collections, and other internal teams.
• Manage the customer experience from quotation creation through activation of maintenance service contracts in SAP.
• Identify and communicate opportunities to improve customer service processes.
• Perform routine administrative customer service activities using established procedures.

Requirements

• Native German and strong written and verbal English communication skills.
• Customer service orientation with strong problem-solving and communication skills.
• Ability to manage time, multitask, prioritize, and take ownership in a fast-paced environment.
• Strong computer and systems skills, including accurate data entry and MS Office, especially Excel.
• Ability to work effectively with diverse teams and communicate across functions.

Nice to have

• SAP or CRM experience.
• Proactive approach, curiosity to learn, and initiative.

Culture & Benefits

• Permanent full-time contract in a fast-growing global company.
• Inclusive, collaborative environment focused on integrity, sharing, and trust.
• Career development opportunities and training.
• Competitive compensation and benefits package.
• Company pension scheme and private healthcare.