Customer Project Manager - Germany

Location: Remote within Germany; listed locations are Berlin, Hamburg, and Munich

Company

hirify.global One is a product company offering an AI-powered B2B SaaS platform that combines customer data, personalization, and journey orchestration across multiple marketing channels.

What you will do

• Act as the main client-facing representative and connect customer needs with platform capabilities.
• Help customers select suitable features and products, maximize technology adoption, and achieve their objectives.
• Develop and maintain account plans that identify opportunities to increase customer value.
• Build trusted adviser relationships and drive customer satisfaction.
• Plan strategies and coordinate the resolution of escalated customer issues.
• Collaborate with engineers, developers, product specialists, and design teams while contributing customer and market feedback to the product roadmap.

Requirements

• Experience in customer-facing roles such as customer success, project management, or strategic consulting.
• Strong relationship-building and collaboration skills, including with executive-level customers.
• Strong written and spoken English and German are required.
• Excellent communication, listening, phone, project management, and time management skills.
• Ability to test, measure, and improve outreach and follow-up effectiveness.
• Ability to work independently and flexibly in a fast-paced startup environment.

Culture & Benefits

• Work in a diverse international environment with more than 50 nationalities.
• Access internal training in AI fundamentals, coding, foreign languages, and personal development.
• Use learning and development resources including Spotify, LinkedIn Learning, Blinkist, and MasterClass.
• Eligibility-based ESOP participation and referral bonuses.
• Volunteer and social impact opportunities, global retreats, and team-building events.