Principal Strategic Account Manager (Fintech)

Location: Hybrid in London, United Kingdom

Company

hirify.global provides regulated, wallet-based payment infrastructure for platforms and marketplaces managing complex multi-party fund flows.

What you will do

• Own a portfolio of Enterprise customers and serve as their primary point of contact.
• Build trusted relationships with customer stakeholders and decision-makers.
• Develop and execute account plans to improve retention, growth, and product adoption.
• Identify expansion opportunities and drive revenue growth.
• Lead business reviews, strategic discussions, and account-health monitoring.
• Represent customer needs internally and collaborate with Sales, Product, Operations, and Support on customer experience and product improvements.

Requirements

• 7+ years of experience in Customer Success, Account Management, or Sales.
• Proven experience managing Enterprise or complex accounts.
• Strong commercial mindset with a record of driving growth and retention.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to turn customer needs into actionable internal insights.
• Comfort working in a fast-paced, cross-functional environment.

Nice to have

• Experience in fintech.
• Adaptability in fast-paced and changing environments.
• Creative problem-solving and analytical thinking.

Culture & Benefits

• Work in a global and growing business.
• Collaborate closely across Commercial, Sales, Product, Operations, and Support.
• Join a customer-focused, relationship-oriented team.
• Work in a fast-paced environment with opportunities to influence product direction and processes.

Hiring process

• HR call.
• Interview with the Head of CSM, followed by a case study.
• Interviews with the Head of Sales UK and the Chief Commercial Officer.