Enterprise Customer Success Manager (AI)

Location: Fully remote, based anywhere in the United States or Canada; approximately 10–15% travel for on-site business reviews, executive meetings, brand launches, and industry events.

Salary: US Tier 1: $130,000–$150,000 USD; US Tier 2: $119,000–$135,000 USD; US Tier 3: $115,000–$129,000 USD; Canada: $126,000–$145,000 CAD.

Company

hirify.global provides a loyalty and guest engagement platform that helps regional and national restaurant brands increase guest frequency, grow digital sales, and reduce reliance on discounts.

What you will do

• Set and defend account strategy for a portfolio of approximately 10–12 strategic restaurant brands representing $3–6M in ARR.
• Build relationships with senior, multi-stakeholder client leadership teams and develop internal champions.
• Direct cross-functional work across Sales, Support, Product, Engineering, and Finance.
• Own renewal negotiations end to end, including procurement and finance conversations.
• Identify underperforming accounts, secure senior buy-in, and build plans for growth and expansion.
• Use AI daily for account planning, health monitoring, stakeholder communications, renewal preparation, and reusable team workflows.

Requirements

• 6+ years of experience in Customer Success, Account Management, or another strategic customer-facing role involving complex enterprise accounts.
• Experience directing cross-functional partners toward customer outcomes rather than coordinating task lists.
• Executive presence and the ability to advise senior customers and challenge internal leaders.
• Startup experience is required, including operating where processes and playbooks were not yet established.
• Demonstrated daily fluency with AI tools and a specific example of using AI at work.
• Experience owning renewal and expansion conversations with procurement and finance stakeholders.

Nice to have

• Experience with a health-scoring or Customer Success platform.

Culture & Benefits

• Remote work from the United States or Canada with location-based compensation.
• Access to AI tools, dedicated token budgets, internal AI infrastructure, and a growing Customer Success skill library.
• A show-and-tell culture where reusable AI-built applications, reports, and tools are shared across the company.
• Company-wide equity and an owner-oriented working environment.
• The role may require evenings and weekends when business needs call for it.

Hiring process

• Final leveling and compensation are determined through the interview process based on experience, scope, and work location.
• AI tools may assist with application screening or assessment, with human review retained throughout the process.