4 дня назад
Customer Service Coordinator - Analytics & Planning
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Coordinator - Analytics & Planning (Logistics/Analytics): Managing the end-to-end customer service and order-to-cash experience for a national customer base with an accent on logistics execution, customs compliance, POS material planning, and operational reporting. Focus on automating order workflows, analyzing stock and delivery data, resolving complex customer queries, and improving customs and logistics processes.
Location: Cape Town, South Africa
Company
operates a national customer service and logistics function supporting more than 20,000 annual orders across 600+ customer delivery locations and 13 warehouses in South Africa.
What you will do
- Manage end-to-end order processing, delivery execution, escalated customer queries, returns, credits, and blocked orders.
- Coordinate with demand and supply planning, 3PL providers, customers, warehouses, and internal Operations stakeholders.
- Maintain finished-goods visibility, customer master data, stock cover, consignments, and SAP-related order information.
- Prepare and validate import, export, customs, and customer-specific documentation while supporting regulatory compliance.
- Manage POS material placement, reconciliation, stock reporting, product-damage claims, stock takes, and quality reporting.
- Analyze order volumes, delivery performance, logistics costs, stock variances, and manual processing to implement automation and workflow improvements.
Requirements
- Tertiary qualification in Supply Chain, Logistics, Business, or a related field.
- 3–5 years of experience in order management, logistics, or customer service, including high-volume order handling and complex query resolution.
- SAP ERP experience in order-to-cash or logistics modules is strongly preferred.
- Hands-on import/export and customs documentation experience, with knowledge of warehousing, distribution, and customs processes.
- Strong analytical, communication, problem-solving, project management, and stakeholder collaboration skills.
- Advanced computer literacy, including MS Office and digital or AI-enabled tools for reporting, automation, and operational efficiency.
Culture & Benefits
- Fast-paced Operations environment supporting a national customer base and complex logistics network.
- Opportunity to lead automation, reporting, and continuous process-improvement initiatives.
- Role includes collaboration with planning, Operations, customers, logistics partners, clearing agents, and internal stakeholders.
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