Community Lead (Hospitality)

Location: Cambridge, MA, United States of America; on-site five days per week

Base pay: $65,000 annually, plus role-specific incentive compensation

Company

hirify.global provides flexible workspace solutions and operates in more than 37 countries worldwide.

What you will do

• Deliver elevated hospitality, personalized member support, and positive experiences throughout the member journey.
• Resolve member feedback and complex escalations using NPS data, while implementing proactive service improvements.
• Lead building operations, service requests, move-in and move-out processes, maintenance work orders, and daily operating standards.
• Coordinate with Security and stakeholders to maintain safety, security, health, and compliance standards.
• Manage controllable operating costs and support revenue growth through tours, ancillary services, membership upgrades, renewals, and expansions.
• Support community events and desk coverage during business hours.

Requirements

• Bachelor’s degree or equivalent experience.
• Preferred 3+ years of professional experience in hospitality, multi-unit retail, or a related field.
• Ability to manage multiple priorities in a fast-paced environment and demonstrate proactive problem-solving.
• Exceptional verbal and written communication skills with diverse stakeholders, from entrepreneurs to Enterprise executives.
• Experience using data, Qualtrics, Salesforce, or similar CRM tools to support decision-making and member satisfaction.
• Ability to work on-site in the building five days per week.

Culture & Benefits

• 20 days of paid time off and approximately 13 paid holidays.
• 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave.
• Competitive healthcare benefits, 401(k) plan, and life and AD&D insurance.
• Employee community groups and opportunities to participate in global projects.