LM079: Employee Solutions Representative Senior (Human Resources)

Location: Onsite in Cuauhtémoc, Mexico City, Mexico

Company

hirify.global provides transportation, logistics, and related business support services.

What you will do

• Respond to inquiries from US employees through online and telephone channels.
• Research and resolve complex cases, escalating issues to the appropriate business area.
• Act as an escalation point for employees requiring additional assistance.
• Enter employee data into multiple systems and accurately document calls.
• Mentor less experienced staff and support team knowledge sharing.

Requirements

• High school diploma or equivalent; some bachelor's-level education is preferred.
• Four years of experience in customer service, back-office information systems support, payroll, or human resources.
• Fluent spoken and written English and the local language are required; English proficiency is assessed through TOEIC.
• Current TOEIC scores must be submitted with the application; the posting references a 600-point requirement and a 750-point qualification standard.
• Strong communication, organization, time management, multitasking, and attention-to-detail skills.
• Experience with office automation tools, accounting, accounts payable, and employee support processes.

Culture & Benefits

• Full-time regular employment with a 48-hour scheduled work week.
• Ability to work variable shifts is required.
• Work involves supporting internal employees and handling confidential or complex information.
• The role is performed onsite in Mexico City.

Hiring process

• Submit one PDF through Workday containing an updated resume or CV, cover letter, and current TOEIC scores.
• Internal applications are accepted during the bulletin validity period from September 17 to 23, 2026.