Director of Agency Operations (AI)

Location: Remote (United States)

Compensation: $150,000–$180,000 on-target earnings

Company

hirify.global is a digital marketing agency serving the custom integration industry, with more than 500 active clients and an established market position since 2007.

What you will do

• Lead six delivery teams covering Web, SEO, Content, Paid Search, Social Media and Live Chat, Media, Graphic Design, and Branding.
• Coach six team leads, develop their leadership capabilities, clarify expectations, and address performance issues directly.
• Map and rebuild delivery workflows, deciding where automation and AI can improve efficiency while preserving human judgment and craft.
• Define quality standards, evaluate service performance and production costs, and improve the value delivered to clients.
• Build visibility into capacity, throughput, staffing, quoting accuracy, and operational margins in partnership with Finance.
• Set priorities for the technology and innovation function as its internal customer, including success measures and delivery feedback.

Requirements

• Four or more years of experience leading teams, including other leaders.
• Eight or more years in agency operations, marketing, or digital services with ownership of delivery outcomes.
• Experience leading organizational change and rebuilding how work gets done.
• Hands-on experience with reasoning models such as Claude and ChatGPT and orchestration or agent-building tools.
• Strong systems thinking, quantitative skills, and experience using capacity, throughput, and margin data.
• Excellent written and verbal communication for a fully remote Slack and Google Workspace environment.

Nice to have

• Training in systems engineering, operations research, or a related quantitative discipline.
• Experience building or rebuilding a production function.
• Experience leading operators in a marketing or digital agency.
• Hands-on experience with AI-assisted web, search, or social work.
• Experience operating within EOS.

Culture & Benefits

• Fully remote work with flexible hours and live collaboration through working sessions and screen shares.
• EOS operating framework with scorecards, quarterly rocks, weekly Level 10 meetings, and structured issue resolution.
• Company-paid health, dental, and vision insurance for the employee, with dependent coverage available at additional cost.
• Paid holidays, increasing PTO, volunteer leave, paid parental leave, and a Simple IRA with company match.
• Professional and personal development allowance, company equipment, performance-based bonuses, team events, and quarterly executive offsites.

Hiring process

• The first months focus on listening and learning about the products, people, clients, and existing workflows before making changes.