Customer Success Manager (SaaS)

Location: Remote within the United States; travel 15–30% to customer meetings, trainings, conferences, and company offsite events.

On-track earnings: $90,000–$125,000 USD annually.

Company

hirify.global provides a SaaS platform serving school districts and education customers.

What you will do

• Lead complex implementations and manage a portfolio of school districts.
• Monitor engagement, usage, and outcome data to assess account health and define actions.
• Build and maintain relationships with director- and executive-level stakeholders.
• Facilitate renewal processes, including quotes, approvals, and signatures.
• Identify expansion opportunities and provide structured customer feedback to the Product Team.
• Maintain accurate account records and notes in CRM and customer success tools.

Requirements

• 5+ years of professional experience in customer success.
• 3+ years of implementation and customer success experience at a SaaS company.
• Strong interpersonal, project management, and task coordination skills.
• Ability to close renewals, identify expansion opportunities, and work proactively in a fast-paced environment.
• Experience or ability to work in a remote environment.
• Google Suite and Apple/Mac proficiency required; ClassLink, Clever, and SFTP experience is preferred.

Culture & Benefits

• Collaborative remote work environment with a remote work stipend.
• 100% employee health care coverage.
• 401(k) with company matching, dental, and vision coverage.
• Parental leave and subsidized gym membership.
• Annual team offsite.