Senior Manager, Customer Success (SaaS)

Location: Remote, United States. Standard working hours are 8:00 am to 5:00 pm Eastern Time for employees based in the United States.

Salary: USD 80,000–90,000 yearly, plus bonus eligibility.

Company

hirify.global develops sector-specific software for manufacturers, including design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

What you will do

• Lead and mentor Customer Success Managers responsible for retention, adoption, and customer growth.
• Develop churn mitigation, retention, and price increase strategies for portfolio brands.
• Forecast renewal risk and support accurate gross revenue retention and revenue projections.
• Partner with cross-functional teams to improve the post-sale customer experience and drive upgrades.
• Manage revenue-risk cadences and support executive engagement with strategic accounts.
• Improve customer lifecycle processes and retention strategies.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 7+ years of experience in Customer Success, Account Management, or a related client-facing role in software or SaaS, including commercial contract management and negotiation.
• 3+ years of experience managing individual contributors in Customer Success or a similar function.
• Proven success achieving retention goals in a subscription software environment.
• Strong analytical, problem-solving, communication, and executive engagement skills.
• Ability to work in a fast-paced, dynamic, AI-driven environment.

Nice to have

• Experience with CPQ or manufacturing technology such as PLM or CAD.
• Advanced degree in Business, Technology, or a related field.
• Familiarity with AI-powered Customer Success tools and predictive analytics.
• Multilingual communication skills.

Culture & Benefits

• Full-time employment with PTO, sick leave, and parental leave.
• Medical, dental, and vision insurance.
• 401(k) plan, health savings account, life insurance, and employee assistance program.
• 30-minute online pre-employment assessment is part of the hiring process.
• Equal Employment Opportunity employer.

Hiring process

• Complete a 30-minute online assessment.