Customer Success Manager - Marketplace

Location: Austin, Texas or New York, New York; hybrid workplace

Company

hirify.global is a venture-backed vertical SaaS company developing software, automation, and visibility tools for dental practices.

What you will do

• Manage a portfolio of 250–350 small to mid-sized customer accounts from onboarding and early adoption through renewal.
• Drive product usage and customer value through regular check-ins, education, support, and practice reviews.
• Track account health, identify retention risks, and support GMV retention, renewals, and account growth.
• Use platform data to personalize outreach and demonstrate savings, time efficiency, and vendor consolidation benefits.
• Capture customer insights in Salesforce and share feedback with product, supplier, operations, engineering, and other teams.
• Support pilot programs and cross-functional process experiments.

Requirements

• 1–2+ years of experience in customer success, account management, or sales.
• Experience in a startup or fast-scaling SaaS environment is preferred.
• Strong written and verbal communication skills for onboarding, adoption, and long-term customer retention.
• Strong technical competency and the ability to help customers integrate existing ordering processes into the platform.
• Excellent organization and context-switching skills for managing a large book of business.

Culture & Benefits

• Work in a fast-growing, customer-focused SaaS environment.
• Collaborate with customer-facing, product, engineering, supplier, and operations teams.
• Contribute directly to product and process improvements through customer feedback.