Strategic Omnichannel Solutions Specialist (Healthcare Communications)

Location: North Sydney, New South Wales, Australia (Hybrid)

Company

A global provider of clinical research services, commercial insights, healthcare data, technology, and healthcare intelligence for life sciences and healthcare organisations.

What you will do

• Build and manage relationships with Pharmaceutical, MedTech, Consumer Health, and Media Agency clients.
• Identify new business opportunities and support revenue growth across established and emerging Marketing Services offerings.
• Lead customer meetings, presentations, discovery discussions, and capability sessions.
• Design audience, channel, and omnichannel engagement strategies aligned with customer objectives.
• Prepare quotations, proposals, statements of work, and customer presentations while supporting opportunity management through project initiation.
• Collaborate with operational, technology, data, and creative teams to expand healthcare communication solutions across Australia and New Zealand.

Requirements

• Experience in business development, account management, healthcare communications, client service, or solution consulting.
• Background in Pharmaceutical, Healthcare Communications, Medical Publishing, Healthcare Media, Healthcare Advertising, or a related healthcare marketing environment.
• Strong commercial acumen and experience building and managing customer relationships.
• Excellent communication, presentation, stakeholder management, analytical, and problem-solving skills.
• Strong organisational and project coordination skills with exceptional attention to detail.
• Ability to work independently while collaborating effectively with broader teams.

Nice to have

• Experience with omnichannel communication strategy, email marketing, digital communications, audience targeting, and segmentation.
• Experience with media planning, healthcare media placements, programmatic advertising, or social media strategy.
• Experience with website, eDetailer, digital asset development, or healthcare professional engagement projects.
• Experience working with Pharmaceutical, MedTech, Consumer Health, or Media Agency clients.

Culture & Benefits

• Work with leading Pharmaceutical, MedTech, and Consumer Health organisations.
• Develop commercial, consulting, and strategic capabilities in healthcare communications.
• Work directly with senior leadership and influence the direction of Marketing Services ANZ.
• Help shape healthcare professional omnichannel engagement solutions.
• Build experience and skills for future leadership opportunities.