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2 часа назад

Lead Customer Success Manager - Public Sector (AI)

100 000 - 150 000$
Формат работы
remote (только USA)/hybrid
Тип работы
fulltime
Грейд
lead
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Lead Customer Success Manager - Public Sector (AI): Owns premier-tier public-sector customer outcomes, executive relationships, AI adoption, and change-management programs across complex legal technology accounts with an accent on ROI, governance, and strategic account growth. Focus on designing AI-enabled legal workflows, coaching CSMs, building repeatable methodologies, and influencing C-suite decisions in regulated environments.

Location: Illinois, United States; remote/hybrid

Salary: $100,000–$150,000 annual base salary, plus annual performance bonus and long-term incentives

Company

hirify.global develops legal technology and eDiscovery solutions for complex, regulated customer environments.

What you will do

  • Own outcomes and success-program quality for a portfolio of Premier Tier public-sector accounts.
  • Coordinate account teams, manage customer health, and build renewal business cases.
  • Lead ROI summaries, benchmarking reports, and executive business reviews for C-suite stakeholders.
  • Guide customers through AI adoption, aiR workflow integration, governance, defensibility, and legal-practice transformation.
  • Develop AI adoption and change-management playbooks and lead department-level initiatives with measurable impact.
  • Coach CSMs, represent the function in cross-functional forums, and partner with Sales on expansion strategies.

Requirements

  • 7–10 years of experience in Customer Success, Consulting, or Strategic Account Management.
  • Demonstrated ownership of enterprise or Premier Tier relationships and measurable outcomes across complex, multi-stakeholder accounts.
  • Experience developing team methodologies, playbooks, or enablement assets.
  • C-suite credibility and strong executive communication, strategic planning, relationship management, and commercial awareness.
  • Deep expertise in legal technology, eDiscovery, litigation operations, or a compliance-regulated environment.
  • Strong AI fluency, including AI adoption strategy, AI governance, workflow defensibility, and change-management leadership.

Nice to have

  • Background in legal practice, litigation support, or legal operations.
  • Experience owning Premier or paid success programs with defined SLAs and commercial accountability.
  • Advanced Gainsight experience, including scorecard logic and reporting.

Culture & Benefits

  • Remote or hybrid work arrangement.
  • Annual performance bonus and long-term incentives.
  • Competitive and equitable compensation practices.

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