Client Experience Manager (Managed Services)

Location: Remote (United States)

Salary: $75,000–$95,000 base salary per year, plus eligibility for a bonus.

Company

hirify.global is a technology advisor and solution provider helping small and mid-size businesses implement and operate ERP, HCM, CRM, and managed technology services.

What you will do

• Manage a defined portfolio of managed services clients as the primary relationship owner and trusted advisor.
• Lead quarterly business reviews, service reviews, operational check-ins, and strategic planning discussions.
• Build relationships with IT leaders, operational stakeholders, and executive contacts.
• Identify and mitigate service, relationship, and retention risks while coordinating escalation responses.
• Identify cross-sell and upsell opportunities and support renewal readiness with sales and account management teams.
• Maintain CRM records, monitor client health and satisfaction KPIs, and use AI tools to improve operational effectiveness.

Requirements

• 3–5+ years of experience in client success, account management, technical account management, managed services relationship management, or consulting.
• Experience managing a book of business with measurable retention, client satisfaction, and revenue preservation results.
• Experience leading client business reviews, service reviews, and escalation coordination.
• Ability to build trust with technical stakeholders, operational leaders, and executive contacts.
• Experience in B2B technology services, IT services, ERP, cloud, cybersecurity, or technology consulting is strongly preferred.
• Customer approval may be required to access customer information, systems, or premises.

Culture & Benefits

• Medical, dental, and vision coverage, plus accident, critical illness, and hospital indemnity insurance.
• Life insurance, disability insurance, employee assistance, flexible spending accounts, and health savings accounts with company contributions.
• 401(k) retirement plan with matching contributions.
• Paid time off starting at 15 days annually based on years of service, plus eight paid holidays.
• Additional benefits include legal assistance, identity theft protection, pet insurance, transportation and parking accounts, and wellness programs.
• Inclusive workplace focused on respectful collaboration and equal employment opportunity.