Collection Specialist Level 3 (Collections)

Location: Virtual Poland

Company

hirify.global provides data and software services that connect the vehicle lifecycle and support the protection of homes and digital identities.

What you will do

• Manage complex and high-value delinquent accounts and determine effective recovery strategies.
• Communicate with customers by phone, email, and written correspondence to resolve disputes and negotiate payment arrangements.
• Monitor and document account communications, agreements, payment activity, and collection outcomes.
• Escalate high-risk or delinquent accounts and recommend settlements, legal action, or referrals to collection agencies when necessary.
• Analyze payment behavior and collection reports to identify trends and improve processes.
• Provide guidance, training, and mentorship to Level 1 and Level 2 collection staff.

Requirements

• Bachelor’s degree in finance, business, or a related field, or equivalent experience.
• At least 3 years of relevant collections experience.
• Fluent English and French at minimum B2/C1 level required.
• Strong negotiation, communication, problem-solving, analytical, organizational, and customer service skills.
• Knowledge of collections laws and regulations, including the Fair Debt Collection Practices Act, and familiarity with basic accounting principles.
• Proficiency with Microsoft Office, especially Word, Excel, and data analysis tools; experience with collection software or ERP systems is beneficial.

Culture & Benefits

• Full-time employment in a virtual work arrangement.
• Collaboration with sales, customer service, and management stakeholders.
• Work includes extended periods of sitting, typing, using digital displays, and wearing a telephone headset.
• Reasonable accommodations may be provided to support employees with disabilities.