8 дней назад
Collection & Dispute Specialist (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Collection & Dispute Specialist (SaaS): Managing overdue-account follow-ups, billing investigations, payment disputes, and Salesforce and Zuora data accuracy with an accent on collection operations, financial documentation, and cross-functional coordination. Focus on resolving account discrepancies, maintaining reliable billing records, and supporting escalations, settlements, and legal reviews.
Location: Philippines — Cebu: on-site from Day 1; Manila: hybrid with 2 days on-site and 3 days remote. The first 6 months are fully on-site.
Company
is a global hospitality technology startup providing an all-in-one SaaS platform for property managers to automate, optimize, and scale operations.
What you will do
- Follow up weekly with customers regarding overdue accounts and monitor outstanding balances.
- Investigate billing issues, payment discrepancies, and account inconsistencies using invoices, system data, and customer records.
- Prepare documentation and summaries for escalations, settlements, and legal review cases.
- Coordinate with Customer Success Managers, Billing Operations, and Finance on account issues and payment extension requests.
- Maintain accurate Salesforce records, including Renewal Opportunities and Closed Lost statuses.
- Ensure consistent data across Salesforce and Zuora to prevent billing and collection errors.
Requirements
- At least 1 year of experience in Collections, Accounts Receivable, Finance Operations, or Billing Operations.
- Strong Excel skills and high attention to detail in financial and system-based data.
- Excellent written and verbal English communication skills.
- Ability to manage recurring operational tasks consistently and accurately.
- Comfort working in a cross-functional, process-driven environment.
Nice to have
- Experience in SaaS or subscription-based businesses.
- Hands-on Salesforce experience.
- Experience with Zuora or similar billing systems.
Culture & Benefits
- Hybrid work setup in Manila and on-site work in Cebu, with an initial six-month on-site onboarding period.
- HMO with dental coverage, including one dependent from day one, plus life insurance and wellness programs.
- Performance bonuses, incentives, employee referral rewards, and professional development support.
- 24 paid leaves annually, milestone celebrations, and regular team events.
- Company laptop ownership program after four years, office games, snacks, premium coffee, and modern workspaces.
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